Frequently Asked Questions
How do I contact SLOT Customer Support?
Send an e-mail to firstname.lastname@example.org or call us on 014663633 or 07005000050. Chat with us on the live-chat available on the homepage.
Where can I find a SLOT Store?
Click here to view our outlets nationwide along with the contact numbers.
How do I place an order?
Visit our website slot.ng, select product of choice, add to Cart, Checkout, fill in contact/billing details and complete order. You may also call to order through 014663633 or chat with us via our live chat platform.
How do I make payment?
SLOT has different payment options available namely; Cash on delivery, direct bank transfer, online payment using debit card (Verve, MasterCard and Visa)
What are your bank account details for payment?
All payment should be made into the company account: Access bank; Account Name: Slot Systems Limited; Acct Number: 0018263071. Once payment is completed notify us through email@example.com for confirmation/delivery.
Does Slot.ng accept international debit card?
SLOT only allows local debit cards.
Is my card details safe on your website?
Yes, your card details are very safe with us. We are in partnership with Paystack who operate with a PCI DSS badge.
Do you accept installment payment and how does it work?
Yes, this service is available through our corporate sales unit allowing customers spread payment up to 6months. Follow this link for the names and contact details of representatives who will assist you further.
Order & Retunrs
Do you swap phones in Slot?
We offer a service called Trade-in/Buy-back allowing you sell any phone in good condition to Matrix (a company which buys and sells used phones). Follow this link for further information.
How much do I have to add-up with my device to get a new one?
The value of your device is solely determined by Matrix after physical evaluation at the store. The sum to be added to get a new device within our store will be based on your negotiation with Matrix.
Do you offer repair services in SLOT?
Yes, we have certified engineers situated at all SLOT stores nationwide who will assist with repairs at a subsidized price.
What is the delivery timeline for online orders?
Online orders at Lagos, Abuja and Port-Harcourt are within 24hrs while other Locations is within 3-7 business days.
Does Slot offer international Deliveries?
SLOT does not deliver items internationally. Purchases are acceptable from anywhere in the world but ensure you indicate a local delivery address and contact number.
What are your warranty term and conditions?
We offer a year warranty on all devices sold in SLOT. Follow this link https://slot.ng/faqs/warranty-policy/ for our warranty policy
What is the meaning of Pre-order?
Pre-order is the initial deposit made before a product is released for sale in the open market.
Do you track stolen phones?
We are in partnership with a company called Pin Solutions. PINS mobile app provides you with all the information you need to track your phone when it gets lost or stolen available on Google play store. Visit www.pinssolutions.com for more information about the service