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Frequently Asked Questions

Find quick answers to common questions about SLOT services, orders, payments, delivery, repairs, warranty, and more.

How do I contact SLOT Customer Support? ▼
You can reach us through our hotline 014663633, via email, or through our live chat on the website.
Where can I find a SLOT Store? ▼
You can view all our outlets nationwide, along with contact numbers, on our Store Locator page.
How do I place an order? ▼

Visit slot.ng, choose your product, add it to the cart, proceed to checkout, fill in your details, and complete your order.

You can also order via phone: 014663633 or through our live chat.

How do I make a payment? ▼

We accept:

  • Direct bank transfer
  • Online payment with local debit cards (Verve, MasterCard, Visa)
What are your bank account details for payment? ▼

All payments should be made ONLY to:

GTBank – Slot Systems Limited

Account Number: 0011383111

After payment, send your proof to [email protected] for confirmation and delivery processing.

Does Slot.ng accept international debit cards? ▼
No. We currently accept only local Nigerian debit cards.
Is my card information safe on your website? ▼
Yes. We partner with Paystack, a PCI-DSS certified payment processor, ensuring your card details remain secure.
Do you offer installment payments? ▼

Yes. Through our Corporate Sales Unit, customers can spread payments for up to 6 months.

Contact details of representatives are available on the installment support page.

Do you swap phones at SLOT? ▼

Yes. We offer a Trade-In/Buy-Back service in partnership with Matrix, who buy and evaluate used phones.

Full details are available on our trade-in information page.

How much do I need to add to get a new device during trade-in? ▼
Matrix determines the value of your device after a physical evaluation. The difference you'll add depends on their valuation and your negotiation.
Do you offer repair services? ▼
Yes. Certified engineers are available in all SLOT stores nationwide, offering repair services at subsidized rates.
What is the delivery timeline for online orders? ▼
  • Lagos, Abuja & Port Harcourt: Within 24 hours
  • Other locations: 3–7 business days
Does SLOT offer international delivery? ▼

No. We deliver only within Nigeria.

However, customers abroad may purchase online as long as they provide a local delivery address and phone number.

What are your warranty terms and conditions? ▼

All devices come with a 1-year warranty.

Full details can be viewed on our Warranty Policy page.

What is a Pre-Order? ▼
Pre-order means making an initial deposit for a product before its official release in the market.