Warranty, Refund & Return Policy

1. Warranty Coverage

All phones, laptops, and electronic products purchased from our platform are covered by DOA and DAP warranties, subject to the terms below.

DOA (Dead on Arrival)

Applies when a product is found to be faulty immediately after purchase.
Eligible for replacement within 7 days of delivery.
The issue must be registered within 24 hours of receiving the product.

DAP (Defect After Purchase)

Covers manufacturing defects that occur after initial use.
Comes with a 1-year warranty, and in some cases up to 2 years, depending on the product.
All DAP issues are handled strictly through authorized service centers and are repair-based, not replacement.

2. Fault Assessment Process

All reported issues will first be examined by our qualified engineers.
Warranty action (replacement or repair) will only be taken after fault verification is completed.

3. Service Turnaround Time

Both DOA replacements and DAP repairs must not exceed 14 working days at the service center, subject to part availability and manufacturer processes.

Warranty Exclusions

The warranty does not cover damages resulting from the following:

Unauthorized modification, disassembly, or repair.
Accidents or human actions, including but not limited to:

Water or liquid damage
Broken or cracked screens
Use of incorrect voltage or power supply
Physical pressure, over-extrusion, or motherboard deformation

3. Misuse or improper handling and maintenance.
4. Removal, damage, or tampering with battery bin stickers or anti-disassembly labels.
5. Products presented outside the warranty period.
6. Damage caused by external factors such as fire, flooding, earthquakes, or other natural disasters.

Refund & Return Policy

Refunds and returns apply only to DOA cases that meet all stated conditions.
Products confirmed under DAP are not eligible for refunds or replacements and will be repaired according to warranty terms.

Color Confirmation Policy

Please note that refunds or returns are not available for color discrepancies.
To avoid inconvenience, customers are strongly advised to confirm product color with our Customer Assistance team before making payment and shipment.

ITEL BUDS NEO 3